Shipping policy

Thank you for shopping with us! We are committed to providing a smooth and transparent shipping experience. Please read our policy carefully to understand how and when your order will be processed and delivered.

Order Processing Time

•       All orders are processed within 1–2 business days. Most weekday orders are processed within 24 hours.

•       Orders are not processed or shipped on weekends or public holidays.

•       During periods of high order volume, processing may take slightly longer. We will notify you if your order is affected.

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Delivery Time

•       After your order has been dispatched, standard delivery takes approximately 8–14 business days, depending on your location.

•       Delivery times may vary due to your location, customs procedures, postal service conditions, or other circumstances beyond our control.

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Shipping Rates

•       Shipping charges are calculated based on your location and order details, and will be displayed at checkout before payment.

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Order Tracking

•       All orders include tracking information. Once your order has been packed and handed off to our fulfillment partners, you will receive a shipping confirmation email with your tracking number.

•       You can use your tracking number at any time to check the status of your shipment.

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International Shipping

•       We ship worldwide.

•       In certain countries (e.g. Canada and Brazil), customs taxes or import duties may apply. These charges are the sole responsibility of the buyer and are not included in your order total.

•       International delivery times may vary depending on the destination country and any applicable customs procedures.

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Failed Deliveries & Missed Packages

•       If you are not home at the time of delivery, your package may be redirected to a local pickup point and held for up to 7 days before being returned to one of our international warehouses.

•       In cases of failed delivery due to an incorrect shipping address or recipient unavailability, we reserve the right to charge a redelivery fee equivalent to €5 or the original shipping cost, whichever is higher.

•       If the package cannot be retrieved and additional product charges are incurred, these may also be passed on to the buyer.

•       Please ensure your shipping address is accurate and complete at the time of purchase to avoid these situations.

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Contact Us

•       If you have any questions or concerns about your order, shipping status, or delivery, our customer support team is happy to help.

•       You can reach us at support@vireo-health.com.